At HMAV, our elevator systems are designed to provide faster, smoother and safer journeys, bringing our passengers to their destination with in style, comfort and speed. We are constantly working with our clients to bring their buildings and homes the latest elevator technology with a installation process that is designed to minimize disruption, thereby increasing the overall appeal and value of their building or home and ensuring that they conform with the latest safety norms. Some of the highlights of our technologically advanced elevator systems are:
- Machine room less (MRL) gearless machines within the elevator shaft – saves space and construction costs
- State of the art controllers using V3F variable frequency drive, which ensures a superior acceleration/deceleration profile, better floor-to-floor travel times, and precision leveling
- Best in class safety features such as battery-operated automatic rescue device (ARD), help button, intercom and CCTV
- Wide range of customized cabin interiors to choose from to suit every preference, including custom doors, wall panels, false ceilings, flooring, car operating and landing operating panels and lighting
- Comprehensive warranty and 1-year free maintenance, followed by cost-effective service plans
We aim to provide our clients with a trouble-free end-to-end solution for their elevator system, with our project team working alongside the client every step of the way: from enquiry, design, manufacturing and installation all the way to the handover and maintenance of the elevator. In order to minimize the clients having to coordinate with multiple vendors, our expertise can also be used for the following related services:
- Structural survey and elevator feasibility study
- Obtaining necessary permissions and licenses from relevant government authorities to install and operate elevator
- Construction of lift shaft (including free standing shaft in older structures)
- Electrical and civil preparatory work before installation of elevator
- Cladding of existing lift shaft for safety and/or aesthetic purposes
- Cladding of door jambs and surrounding areas on landing floors
Our customized modernization and upgrading packages are engineered specifically to seamlessly integrate with our client’s existing structure and/or elevator system and include all or some elevator mechanical and electrical components being replaced or refurbished based on client preferences and budget and usability of elevator parts already installed. Some benefits of our modernization include:
- Increased durability and reliability
- Improved life and fire safety features
- Smoother, quieter movement and operation of elevator and parts such as landing doors
- Enhanced cabin aesthetics
- Decreased waiting times
- Regular maintenance and reduced troubleshooting time in rare case of technical issues
- Reduced operational cost and energy consumption
- Minimal building disruption during project
At HMAV, we are big proponents of the customer first philosophy. We are committed to ensuring success by working alongside the client and providing our expertise during the life of the project, followed by providing 24/7 service and support that you can count on during the lifetime of the elevator. All our newly installed and modernized elevators are covered under our comprehensive service plans. Additionally, we undertake regular preventive maintenance of all types and all makes of elevators.
Our aim is to minimize shutdowns by ensuring routine preventive maintenance and attending to any service issues in the shortest span of time possible. We have a service call center that is manned by customer service agent’s 24x7 and service personnel and vans along multiple routes that are equipped with the necessary tools, spare parts and other supplies to ensure immediate and effective attention in the eventuality of a customer elevator facing an issue.
- Maintenance as per standard checklists
- Regular training for technicians and engineers
- Adequate spares maintained at service centers
- App for customers to log service requests
- Service requests and callback monitoring
- Time ticket system for technicians
- Annual Equipment Survey (AES)
- Unannounced service audits at sites by management
Some highlights of our after-sales service and maintenance packages are: